In a tweet to a customer, the airline said that its "booking page is down.
The ability to check in for flights was not affected, according to the statement.Īlaska Airlines also experienced issues Monday. Other airlines also experienced issuesĭelta told CNN in a statement that its teams were working to quickly address a technical issue that made it difficult for customers to purchase flights on, the Fly Delta app and through the company's Reservation Call Center. Other passengers, like Ryan Cesaitis, said they were able to take off and land, but ended up stuck on their planes as issues continued to plague the airline.Ĭesaitis, who also shared his experience on Twitter, told CNN that he waited on the tarmac for 90 minutes after landing at Dallas Love Field from Phoenix. Jason Goran, another passenger who was traveling from San Diego, California, to Houston, said he sat on the plane for two hours due to the weather system outage. "Twenty-two flights showing on the board delayed or canceled." This was a 5:55pm departure, now 8:17pm out here," Martin told CNN. "Lining up to board now, apparently they are releasing the weather paperwork city by city. Passengers were delayed, strandedĬhris Martin, who was traveling on Monday, told CNN he was delayed for over two hours on a Southwest Airlines flight from San Jose, California, to Austin, Texas.Īfter tweeting about the airlines outage issues and delays, he said he was able to board a flight but many others were not so lucky. Southwest said it was working to get all passengers to their destinations as quickly as possible.
"While the vendor worked to restore connectivity, we implemented a ground stop to protect the safety of our crews and customers," the statement said. Southwest said the technical issue Monday prevented the transmission of weather information that is required to safely operate their aircraft. At least four Southwest flights at O'Hare International Airport were delayed. It said the airline has canceled 478 flights and delayed 528 flights.Īccording to the Chicago Department of Aviation website, at least 18 Southwest flights have been canceled at Midway International Airport on Tuesday, and 15 others have been delayed on Tuesday.
The airline did not specify how many flights were affected by the problem, but CNN reports the aviation tracking website FlightAware says nearly 30% of Southwest's schedule is canceled or delayed Tuesday. "We do not have any indications this is a related to a cyber threat." We ask that travelers use to check flight status or consult a Southwest Airlines Customer Service Agent at the airport for assistance with travel needs," spokesman Dan Landson said in an email. We appreciate our Customers' patience as we work to get them to their destinations. "Our Teams are working quickly to minimize flight disruptions and Customer impact. In a statement, a Southwest Airlines spokesman said the company is "is in the process of resuming normal operations after a brief pause in our flight activity resulting from intermittent performance issues with our network connectivity Tuesday afternoon." Please contact the airline for further details," the agency posted on Twitter. "The FAA issued a temporary nationwide ground stop at the request of Southwest Airlines while the company resolved a reservation computer issue.
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